As the impact of COVID-19 continued throughout the business year of 2021, we were forced to adjust ourselves to the rapid changes in the society such as our lifestyles and work arrangements.
For the first year of the 10th Medium-Term Plan, we have set the slogan of “New Challenges to Achieve the Vision in 2030”. As for the supplying service: we started operating COOP Yorei Butsuryu Center (a cold chain logistic center), improved the convenience by releasing COOP Takuhai App (delivery order application), refurbished Usui delivery station to a drive-through typed station, offering slow shopping in our retail stores, added new functions to Hearts App (retail store application), established a new operation in Kurashino Support Center (a life assistance center), added more delivery days, expanded areas for meal delivery service, and enhanced the shopping support service by renewing Hearts no Otsukaisan (Shopping agent service). Regarding the welfare business, we obtained the status as one of the regional comprehensive support centers by Echizen city, and lowered the minimum age for temporary childcare support service to 10 months old. In the area of mutual aid business, we extended the maturity age of the junior course to 30 years old.
As we made further cooperation with the community, we received Best Consumer Support Award, and also concluded Comprehensive Partnership Agreement with Ono City to cooperate in de-carbonization and promotion of women’s advancement. In our other activities, we continued to support local community by undertaking Fukui prefecture’s project model of food bank. We also assisted university students who were suffering financially under the influence of COVID-19 by providing food. We are deeply grateful for our members’ support and cooperation for those achievements.
“Compassion for People and Community” is slogan for the business year of 2022, the second year of 10th Medium-Term Plan. In the area of supply business, we’ve been expanding the users of e-friends (online home delivery system) by promoting Takuhai App (home delivery application), adopt next-generation payment systems: fully self-service registers and smartphone payment, and online supermarket system. Regarding the welfare business, we will open a group home and serviced housing for the elderly in Tannan Kirameki (nursing home). The mutual aid is starting its online consultation. As for renewable energy business, we are going to continue preparing for the operation of the small hydropower plant in 2025 and start installing self-consumed solar power generators. We have concluded cooperation agreement with Fukui Administrative Scrivener Association, and have raised funds for emergency fundraising for Ukraine in April. We are going to embrace the experiences and resources which we have for our community. In the terms of COVID-19, we will make all our efforts to ensure the infection control measures.
We will continue to strive “For the Happiness of our Members and for our Local Communities” in the 2022.
Thank you.
President Mikio Matsumiya